About Us

Welcome to solinfo.shop

solinfo.shop is an online retail store serving customers in France. Our aim is to make online shopping clear, convenient and dependable by presenting useful product information, straightforward prices, secure checkout options and responsive customer support. The website is operated under the trading name solinfo.shop. Customer enquiries may be sent to info@solinfo.shop.

We believe that a good online store should do more than display products. It should explain what customers are buying, communicate realistic delivery expectations, provide a fair process when something goes wrong and respect the privacy choices of every visitor. These principles guide the way we select products, maintain our website and support customers before and after an order.

Our product approach

Our catalogue may include products sourced from different manufacturers, distributors and fulfilment partners. We seek to offer practical, well-presented products at competitive prices. Product availability, colours, dimensions, materials, specifications and packaging may vary by item and are described on the relevant product page. Customers should review the product description, images, size information, compatibility notes and care instructions before ordering.

Product photographs are intended to show the item as accurately as reasonably possible. Screen settings, lighting and production batches may cause minor differences in colour or finish. Such minor differences do not affect the customer’s mandatory legal rights where a product is defective, damaged, incorrectly described or otherwise non-conforming.

Pricing and checkout

Prices displayed for customers in France are intended to be shown in euros and, where applicable, inclusive of VAT. The final total is shown at checkout before payment is confirmed. All orders qualify for free standard delivery. We do not add a standard delivery fee at checkout. If an exceptional optional service is offered, its price will be shown clearly before the customer agrees to it.

Payments are processed through secure payment providers made available through our Shopify store. We do not receive the complete payment-card number from those providers. An order acknowledgement confirms that the order request has been received; acceptance occurs when the order is confirmed for fulfilment, subject to the Terms of Service.

Delivery commitment

Our estimated standard delivery time is 15–20 calendar days after dispatch, unless a different estimate is shown on the product or checkout page. Order processing normally occurs before dispatch, and circumstances such as address checks, stock allocation, peak seasons, carrier disruption, customs procedures or exceptional events may affect timing. We communicate tracking information when available and assist customers where a parcel appears delayed, lost or damaged.

Returns and customer rights

Customers in France benefit from mandatory consumer protections, including the legal right of withdrawal for eligible distance purchases and the legal guarantee of conformity. Our Return and Refund Policy explains the applicable time limits, exclusions and return process. Nothing in our voluntary procedures limits rights that cannot lawfully be excluded under French or European Union law.

Customer support

For product questions, order updates, withdrawal notices, returns, privacy requests or complaints, contact info@solinfo.shop. To help us respond efficiently, include the order number and a concise description of the request. We aim to answer in a professional and reasonable timeframe and to resolve verified issues fairly.

Responsible business practices

We expect suppliers and service providers to comply with applicable laws and to provide accurate product and fulfilment information. We also work to reduce avoidable waste by using appropriate packaging and by encouraging customers to review specifications before ordering. These statements describe our operational aims and do not constitute a certification or guarantee about every supplier or product unless a specific claim appears on the product page.

Transparency

Our policies are written to explain how solinfo.shop operates. Because French law requires an online merchant to publish its true legal identity, registered address and other official details, the Legal Notice section of this document identifies the information that must be supplied by the business owner before publication. solinfo.shop does not use invented corporate or registration information.